A lot of individuals often equate Business Process Outsourcing (BPO) agencies to call centres. While they share a common concept, BPO agencies and, call centres are not the same. BPO is a business practice of subcontracting non-core business operations to a third-party vendor, namely a BPO agency such as Cerebellar Sdn. Bhd.
As an outsourcing company, we offer specialised services to perform business activities and, operations that enable companies, i.e. our clients, to focus more on the core aspects of their business.
In simple terms, our clients engage with us to perform specific business processes and, functions on their behalf. Some of these services include content writing, digital marketing and, tele-marketing. Other than offering business specialisations and, providing the client organisation with highly-trained teams to perform the tasks for them, here are some of the amazing benefits that await you when you hire us as your third-party service provides.
1. Saves Time
When you outsource repetitive tasks, such as SEO link-building, lead generation or tele-services, you will immediately free up more hours in the day. This will enable you to spend more time on other aspects of your business, while also allowing your core employees to complete projects within an expedited timeline or take on more responsibilities.
2. Saves Money
If you’re looking to reduce costs, then you’d be pleased to know that this is one of the main reasons why a lot of businesses are turning to BPO. This is largely due to the fact that BPO has given rise to a pool of talented employees available at (slightly) low wages results in large cost reductions. In turn, this results in better revenues for the company.
3. Flexibility and Scalability
Once companies are able to effectively use outsourcing and, do more with less time and, costs, it will lead to better growth and, flexibility in the overall business. Meanwhile, management often looks to hire new people as a way to boost sales, business development and, customer support when scaling a company — which can spell huge financial risks when act prematurely. However, with BPO, the risks are reduced significantly and, allow companies to ramp up activities quickly or scale back as need to be.
4. Time Zone Advantage
Ever thought of opening satellite offices abroad to penetrate international markets? While that takes immense resources, a BPO will allow greater coverage of international working hours without costing as much, as contracted employees commonly live in countries that are ahead of US time zones. This, in turn, will give you another advantage: you will have more hours in a day than your competitors. This will be a great opportunity for companies to expedite work and, get more activities done in less time.
5. Access to Skilled Manpower
But, here’s the best advantage: you will have access to a skilled department with a fee that equates to hiring a new executive. As BPO service providers often cater to various industries of all scales and, sizes, the employees are often equipped with a list of skills — from adaptability to communication to marketing and, many more — as they are armed with relevant industry knowledge.
6. Access to New Technology
It’s no secret that purchasing a licensed version of any latest software or technologies is costly as it is risky, even more so for small- to medium-sized businesses with limited resources. By hiring a third-party vendor that already has access to the latest software or technology coupled with employees armed with the relevant expertise, you will have an added advantage without burning a hole in your pocket.
7. Compete With Bigger Fishes
For small- and, medium-sized businesses (SMBs), BPO services can give you a leg up on your competitors, especially when it concerns crowded markets with big players. In such scenarios, BPO can help SMBs to run as if they are larger without the overhead of employee salaries. As a matter of fact, with saved resources, having flexibility and, a time-zone advantage, there’s a huge possibility that you will be giving larger businesses a run for their money and, level the playing field.
At Cerebellar Sdn. Bhd., we understand the numerous challenges that businesses across the board go through in handling various business processes, all the while focusing on growing the business. By hiring us as your BPO service provider, we will help automate your business operations and, subsequently, allowing you to concentrate on expanding your business.
If you’d like more information on our services or schedule a quick chat, do reach us at +60 11 5625 3291 or drop us an email at info@cerebellar.my. We’d love to hear from you!
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